Wherever and whichever supermarket I have been to in Oman the staff were rude. I mean they are kind of in a mood as such as "Yeah buy what you want or else leave the shop". Why are they treating people that way?

Their sponser is a big shot, like Suhail or Saud, or else Mr Sultan Maqbool or Maqbool Sultan or some jerk from the Royal Family. While these people have good wasta and they would do anything to pull the cases against them

They just look at your way of dressing, the smell of your perfume, the car you are driving, which makes you or gives you actually a status in the community (not the car, I mean the looks and the way you are).

If you go in a normal clothing, I mean just the a dishdasha and kumma (shabab 3ad this word is in arabic not keswahili, please no comments as I had enough because of the way I pronounce it) I mean like normal people they give you less respect. I have seen this for example: if i'm taking my father's Mercedese oho the guy serves very well, but what if I'm taking a normal corrolla or something like an old car? That idiot at the counter will not even look at your face in a good manner unless you are a lady customer well that's girls' smartness. I have witnessed this with my own eyes. Else or otherwise if you are a white man or I mean a foreigner except for Indian or Pakistanis or any Arab national they will respect you. I also have seen the difference when it was an Omani brother at the counter he was serving very well and was good that's in Sultan Centre. The rest which I'm talking about is the City Centre, Al Jadeeda Supermarket, Mutrah Cold Stores, Salalah Cold Stores, Al-Fair and Sultan Shopping el miskeen qafaloolo el dukkan!!!( Guys I mean when they see the way you are, the keys in your hand and all that kind of things where people notice on you and I don't mean that they're actually seing your cars and noticing who you are).

Don't you think we need a real good and strict rules concerning the customer service?

Don't you think we need something like service quality policy for organisations?

What else do you people think Oman has to bring up in these point of service based business?


Amir Al-Balushi™

Our logo in Oman is:
"The customer is always WRONG!" just like everything else we are on the wrong side of the equation!

I agree with Seham...

But.. What can we do to change this?!!!!
We just have to accept this: "Life's unfair, get used to it".. that's Dr N's signature :p

Originally posted by Areej
I agree with Seham...

But.. What can we do to change this?!!!!
We just have to accept this: "Life's unfair, get used to it".. that's Dr N's signature :p No you don't have to accept poor service. It will take some effort and inconvenience on your part. When you are treated in a manner that is unacceptable to you, ask to speak to the manager or supervisor.

This is the effort part. Explain what happened and that you feel that if you are treated in this manner in the future you will take your business elsewhere.

This is the inconvenience part. You have to follow through with your threat to take your business elsewhere when you are continually treated in an unacceptable manner.

It wont change overnight, but if enough business is lost a company that is worth anything at all will step up and “What in the h*ll is going on.” Our sales are slumping and if this continues we will have to shut down. They will change their business practices.

I usually do that! It can get quite stressful because shopping is suppose to be an entertainment but instead with me it ends up as some type of fight!

Other things I do if I see a sales person fighting with a customer, I usually speak out in a heard voice to the customer things like:
" Ask to speak to the manager, if he doesn't do anything, speak to the police!!" This sort of statement usually scares the sales person and he tries to be more co-operative!!

Originally posted by the_killer
[B]

Don't you think we need a real good and strict rules concerning the customer service?

Don't you think we need something like service quality policy for organisations?

[B]

Yes we need.

LOL....IceTea,
It'd be nice if you share your ideas with us of how you'd recommend to the public or the government how to go about developing 'customer service'!

Actually, this amazing thing happened, remember how I've described what I did in the above post, well that was in City Plaza - Al Khuwair, 2 months ago. Today, I went to the same plaza and guess what beside each counter there is a book saying "suggestion book"! How wonderful! I went there with my husband and I was telling him do you have anything to say and he said 'no'. I didn't have anything to say at the moment but now I remembered a suggestion:
"They should have stands attached with a rope at the the counter so people learn to stand in a que!" May be I'll try to go there this week and add this comment to improve the congestion that occurs when going to make a payment!

Don't remind me to City Plaza, I started to hate that place why?

Because you have to wait for long time in the counter, I remember last time I went their with my wife, fisrt we went upstairs and bought something and I had to stand for 20 + in the counter because the guy was very slow and only one counter working!! Then we went downstairs bought something (one item) and I had to wait for another 20 minues because they have only tow counters working one on each side and alot of customers waiting and getting angry, even me I was about to return the item and get out before I explode.

There was one lady from UAE also standing in the que, well it's not a que ( I think they need that rope as u said). and she was surprised to see the status and she better go back to UAE instead of this!!

Thats the problem with City PLaza:

1. Lack of staff at the counter.
2. Slow in doing their job.

Originally posted by the_killer
Wherever and whichever supermarket I have been to in Oman the staff were rude. I mean they are kind of in a mood as such as "Yeah buy what you want or else leave the shop". Why are they treating people that way?




That is the ATTITUDE even in the public sectors let alone private one.


So GOD help us.


The other day I was listening to our local radio and one citizen was complaining of the fact that he sent a registered mail to a ministry and when he received no reply he physically followed the message. The ministry concerned replied him that the message has not been received. When he followed with the post office it was received by the ministry concerned.


Sammah ya`Rab. I wish the day that those in the public sector could face it that they should come for their 'pay cheque' tomorrow and tomorrow and tomorrow and tomorrow and not instantly after thirty days but after 6 years. Say Amin !


And and and someone says public sector is considering to go computerised ? huH !

Originally posted by IceTea
1. Lack of staff at the counter.
2. Slow in doing their job.
Actually, you are very right, they are dam.n slow!! They are all Omanis sad enough and very incompetent!! I think they should train them before they just stick them to those counters!

But what you've said are all good suggestions that should be written down in the 'suggestion book'. So please who ever goes there first try to write them down..... afterall it needs 'effort' to get 'a change' in this country!! It is no use just complaining!

DS,
I don't trust 'internal mail' whatsoever!! I'd rather take my car and deliver it by hand!

Originally posted by Seham



DS,
I don't trust 'internal mail' whatsoever!! I'd rather take my car and deliver it by hand!




How many times one is supposed to physically walk in a service ministry to get served ?

When one gets to the point of sendind their Excellencies a registered mail via our progressive post office services believe me that is the last resort left of his choice.

The programm talk to the "mas`ul (responsible) was on the services given to the public by the Postal Services in Oman recently about a week a go. The Postal 2nd-in-Charge was giving a highlite over his institution and the citizen was assured that his letter would have reached the ministry concerned.

Seham we ought to have a two-way confidence whereby if the Ministries receive a registered letter treat it with utmost responsibility after all citizens inquiries are a TRUST (Amanah) to the officials or as they are known in UK 'civil servants'.


It is time those "maghrooreens" realise that their institutions were founded to serve the public and not a show off of nobility.


To the Credit of His Excellency The Minister of Trade and Commerce, as a technocat, his ministry accepts and encourages the use of postal services in renewing trade licences ? Why not the rest ? After all it is much much cheaper but I'd have to blame the culture for not being exposed to what modernity can offer in services to mankind. Driving to those honorable guys and walk out with promises of come tomorrow or wait until we contact you, believe me have eaten uncompensatable in time and money.


:eek:

I think we still have a long way to go when it comes to customer service here in Oman especially with Omanis ... Unfortunately